Need some help? Let us answer any questions you may have.
Our products do not use synthetic preservatives; meaning that the scent and colour of your skincare might change approximately 3 months after opening.
This is a harmless, natural process and you can still use the product for up to a year and a half. However, daily maintenance is the most important part of any skincare routine, so use within 3 months of opening to make the most of the active ingredients in the formula.
We're suitable for all skin types, especially sensitive skin. For best results, choose products by skincare concerns.
Skin conditions can change over time, so feel free to contact us if you have any questions.
Yes. As a company with a strict Earth First policy, we do what we can to ensure an eco-friendly existence. All of our packaging is made of sustainable, biodegradable or recyclable materials. We take an eco-conscious approach within our offices, at trade shows and more.
We're also active in global community projects, working with animal shelters in Asia to rescue, rehabilitate and re-home cats, dogs and trafficked wildlife.
NEVER. We absolutely disagree with animal testing and do not sell in regions that may require it.
- Standard shipping is 10 AUD Australia wide
- Orders above 60 AUD are eligible for free shipping.
- Express orders are available for 15 AUD
- Orders typically takes 1-2 working days to process and 4-5 working days to arrive after shipping.
Please refer to https://www.snowfoxskincare.com/pages/faq for international rates and location
For most countries shipping takes anywhere from 5 to 10 business days, depending on your local post and customs authorities.
Sorry about that! Please reach out to us with this contact form. We can update you immediately as sometimes your local customs may keep it for review before releasing your package, or simply your local post couldn't find someone at home to sign off that day.
If you are not happy with your order, or if your shipment has arrived damaged in any way, you can initiate the return process by reaching out through this contact form.
Snow Fox Skincare Australia will gladly accept returns on unopened / unused orders placed within 21 days. We only accept returns for items purchased through snowfoxskincare.com.au. If you purchased an item from a retail partner, please contact the retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.
*Snow Fox Skincare Australia retains the right to all and any final decisions regarding our returns policy. Refunds do not include shipping fee of AUD $5.50.